Free worldwide shipping over 200€ - Free shipping in Greece
Your order will be shipped within 2 business days by ELTA (the local Greek Post) or DHL, whichever you choose.
When shipping with ELTA, the package will be registered and you will receive a tracking number so you can check the whereabouts of the shipment.
With DHL, you will receive SMS or emails with updated information about your package.
Estimated shipping time is:
Greece: 3-5 working days
Europe: 8-10 working days With DHL : 3-5 working days
Everywhere else: 10-15 working days With DHL : 5 - 7 working days
* If your package is sent to an address outside Europe, soulmade-greece is not responsible for taxes levied by customs, as this depends on the respective country and its customs regulations.
The shipping charges are:
Greece: Free shipping
Rest of the world:
0 kg - 0,500 kg = ELTA: 8€
0,500 kg - 2 kg = ELTA: 15€
+ 2 kg = ELTA: 25€
We have a 100 % satisfaction guarantee so, if for any reason, you're not happy with your item, you’re welcome to return it, in its original state, within 30 days of the order.
Refunds will be credited to the account used for your original method of payment.
Please note that shipping costs will be refunded, but you will pay for the shipping costs to send the item back.
If you would like to make a return, send us an email to:
Please send items back to us at the address below, using any trackable shipping method. Once we receive your package, we will promptly process your refund.
If the item was damaged or faulty on arrival, we offer a full refund, also including a refund of the shipping costs.
As all our products are handmade and produced in very limited quantities, we can't accept exchanges. For exchanges, return the item, receive a refund, and make a new purchase.
If you change your mind and wish to cancel your order, please contact us as soon as possible.
If your goods have not already been dispatched, we will cancel your order and process a refund.
In cases where the order has already been dispatched, you will need to return the goods to us, in order that we can process a refund.
The cost of delivery will not be refunded in this case.
We ship orders worldwide.
Orders are dispatched within 2 working days.
You'll receive a tracking number to follow the progress of your package.
Delivery times for Europe can be anywhere between 5 and 10 working days. For worldwide deliveries, this can be between 10 and 15 working days. We appreciate that this may seem a long time, but in life, good things come to those who wait! You'll not regret it, and you’ll have something wonderful to look forward to!
Delivery will be made by your local post office.
Shipping costs are displayed at check out.
For orders outside the European Union, the purchaser may incur additional import duties and customs charges. These are levied at the port of ingress and are the responsibility of the purchaser.